Question 1

How do I know if Elder Care Wise can help with our situation?

Accepted Answer

You don't need to know exactly what kind of help you need before reaching out. Many families call me because they simply know something isn't working and they're not sure what to do next. Tell me what's happening with your loved one and your family, and I'll help you understand your options and determine the best path forward.

Question 2

What kinds of situations can you help my family with?

Accepted Answer

I help with much more than finding an assisted living or memory care facility. I can help you keep a loved one safely at home, coordinate caregivers and other resources, advocate for better care or communication in a hospital or skilled nursing facility, work through family disagreements, navigate changes in care needs, or help when a current care situation is no longer working. Sometimes the challenge is convincing Mom or Dad to accept help. Sometimes a care community is asking your loved one to move because their needs or behaviors have changed. Sometimes the cost of care has simply become too much. Whatever is happening, my role is to understand the bigger picture and help your family figure out what to do next.

Question 3

Can you help me find the right care home or senior living community for my loved one?

Accepted Answer

Yes. Helping families find the right assisted living, memory care, or residential care home is an important part of what I do. I take the time to understand your loved one's care needs, personality, preferences, location, and budget, then help identify options I believe are the best fit. Because of my years of experience and my role as President of the RCFE Association, I have relationships with owners, administrators, and senior care professionals throughout California. In many cases, I know the people behind the care homes and communities I'm recommending and have insight into their reputation, leadership, and approach to care that you simply can't get from an online search. I'll help you compare your options, understand the true costs of care, and find the best care possible within your family's budget. When appropriate, I can also speak directly with owners or administrators about your loved one's situation and may be able to help negotiate rates or other costs on your family's behalf.

Question 4

Will I work directly with William?

Accepted Answer

Yes. When you work with Elder Care Wise, you work directly with me. I'll personally get to know your loved one, your family, and what you're trying to accomplish. There isn't a call center or a rotating team of advisors—you'll have my direct involvement throughout the process.

Question 5

Can you meet with my loved one in person?

Accepted Answer

Yes. When it would be helpful, I can meet with your loved one personally to get to know them, better understand their needs, and begin building trust and rapport. I can also attend important care meetings, visit your loved one in a hospital or skilled nursing facility, meet with care providers, or be there for a difficult conversation. I don't just give families recommendations and send them on their way. When needed, I'll be there beside you to help put the plan into action.

Question 6

What if my parent refuses help or doesn't want to move?

Accepted Answer

This is something I help families with often. For many older adults, accepting help or leaving a longtime home can feel like losing their independence. Simply telling Mom or Dad what they need to do usually isn't the best approach. I'll take the time to understand their concerns, build trust, and help your family approach the conversation in a way that respects your loved one while still addressing their safety and care needs. Sometimes the first step isn't making a move—it's getting everyone comfortable enough to begin talking about what comes next.

Question 7

What if my siblings and I don't agree about what Mom or Dad needs?

Accepted Answer

That's more common than you might think. Family members can look at the same situation very differently, especially when emotions, finances, distance, and family history are involved. As someone outside the family, I can help everyone better understand your loved one's needs, the available options, and the realities of each choice. My goal isn't to take sides. It's to help your family have productive conversations and work toward a solution that puts your loved one first.

Question 8

What if we're worried about how we're going to afford care?

Accepted Answer

Cost is an important part of almost every elder care decision, and there is often a solution—even when it may not seem like one at first. I'll help you understand what different care options actually cost and explore solutions that make sense for both your loved one's needs and your family's financial situation. That may include finding ways to make care at home more affordable, identifying a lower-cost care community, exploring government programs and other benefits your loved one may qualify for, or speaking directly with a provider about rates and costs. Unfortunately, many of these solutions aren't something you can simply Google. Elder care can be a complicated system, and knowing which programs exist, who to call, what questions to ask, and how to navigate the process can make all the difference. I've spent years learning how this system works, and I'll help your family understand the options that may be available and how to pursue them.

Question 9

Do you receive referral fees from care providers?

Accepted Answer

In some situations, Elder Care Wise may receive a referral fee from a senior care provider when I help a family find care. I also regularly recommend providers, services, and solutions from which I receive no compensation. Whether a referral fee is available or not, my recommendation is based on what I genuinely believe is the best fit for your loved one and your family. My loyalty is to your family.

Question 10

How much does it cost to work with you?

Accepted Answer

Every family's situation is different, so I offer several levels of support depending on what you need. Some families simply need a one-time consultation to talk through their situation, understand their options, and determine what to do next. Others need me more personally involved for a period of time to help navigate a more complicated situation. I offer one-time consultations as well as short-term, 30-day, and longer-term support options for families who want me available as an ongoing advisor and advocate. Our initial conversation is complimentary. I'll take the time to understand what's happening, explain how I may be able to help, and if I believe my consulting services would be beneficial, I'll go over the options and costs with you before you make any decision.

Question 11

What areas do you serve?

Accepted Answer

I'm based in Orange County and work personally with families throughout Southern California. I also have relationships with senior care providers and professionals throughout California and can often help families outside my immediate area depending on their situation.

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OUR STORY

A Note From William

"You Don't Have to Know What to Do Before You Call."

William Young

Founder, Elder Care Wise

ELDER CARE WISE

Elder Care Wise